We collect information to provide and improve our telehealth services, newsletter, and website functionality. The types of information we collect include:

a. Personal Information

• Contact Information: When you book a telehealth session or contact us, we may collect your name, email address, phone number, and mailing address.

• Health Information: For telehealth counseling or physiotherapy services, we may collect protected health information (PHI) such as medical history, mental health details, or treatment plans, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

• Payment Information: If you make payments for services, we collect billing details (e.g., credit card information) through secure third-party payment processors.

b. Non-Personal Information

• Usage Data: We collect information about your interactions with our website, such as pages visited, time spent, and referral sources, using cookies and similar technologies.

• Device Information: We may collect your IP address, browser type, operating system, and device identifiers to enhance website functionality and security.

We use your information to provide, maintain, and improve our services, including:

• Providing Telehealth Services: To schedule, conduct, and follow up on virtual counseling and physiotherapy sessions in Florida.

• Improving Our Website: To analyze usage data and enhance user experience, functionality, and content.

• Processing Payments: To facilitate secure transactions for telehealth services via third-party processors.

• Communicating with You: To respond to inquiries, provide customer support, and send service-related updates.

• Ensuring Security: To detect and prevent fraud, unauthorized access, or other illegal activities.

• Legal Compliance: To comply with applicable laws, including HIPAA for protecting health information and CAN-SPAM for email communications.

We do not sell, trade, or rent your personal information. We may share information in the following cases:

• Service Providers: With trusted third-party vendors (e.g., payment processors, telehealth platforms, email marketing services) who assist in operating our website and services, provided they adhere to strict confidentiality and HIPAA compliance where applicable.

• Legal Requirements: When required by law, such as to comply with a subpoena, court order, or other legal process.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, with notice provided to you.

• De-Identified Data: We may share aggregated or anonymized data for analytics or research purposes, ensuring no individual identification.

As a telehealth provider, Time To Heal complies with HIPAA regulations to protect your health information. We implement physical, technical, and administrative safeguards, including encryption and secure servers, to ensure the confidentiality, integrity, and availability of your PHI. Only authorized personnel have access to your health information, and our third-party vendors sign Business Associate Agreements to maintain HIPAA compliance.

We use cookies, web beacons, and similar technologies to enhance your experience and analyze website performance. Cookies may store preferences, track navigation, or enable personalized content. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality.

You have the following rights regarding your information:

• Access and Update: Request access to or updates to your personal information by contacting us at connect@timetoheal.health

• HIPAA Rights: Request access to, correction of, or restrictions on your PHI, as permitted under HIPAA. Contact us to exercise these rights.

• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals, but you can manage tracking via cookie settings.

We implement industry-standard security measures, including encryption, firewalls, and secure socket layer (SSL) technology, to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Our website and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly. Contact us at support@timetoheal.health if you believe we have collected information from a child under 13.

Our website may contain links to third-party websites (e.g., payment processors or telehealth platforms). We are not responsible for the privacy practices or content of these sites. Review their privacy policies before providing information.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Significant changes will be communicated via email or website notice.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@timetoheal.health
Phone: (954) 675-4492

For HIPAA-related inquiries, please contact our Privacy Officer at the above email or phone number.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to request details about the personal information we collect, use, or disclose, or to exercise your rights to access or delete your data.